The Bates family wanted their cat Schmammy as an angel giving their cat Ralphie some encouragement!
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I am a-scared o' worms.
It's the way they move... the way their bodies seem to create and delete their own mass at will... that really makes me squirm. They seem to defy science and logic in the way they slide their terrible bodies across the sidewalk. Read more...
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Finding a market for surprise and delight
In 2012 I spoke at Delight 2012, a conference that focused on companies that create excellent customer experiences. Click here to watch a clip of my talk! Read more...
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The art and heart of social media
One of the worst tricks a business owner can fall for is that they don't have the time or wherewithal to represent themselves and their company on social media. And one of the quickest ways to cheapen and dilute a brand is to replace its heart (you) with a robot holding a schedule and a chart. Read more...
